Shipping Policy
Follow the order journey from payment confirmation to delivery. Processing and transit are separate stages; the estimates below explain both.
Preparing your order
After successful payment confirmation, normal processing takes 2–4 business days. Holidays, promotions, unusually high order volumes or other peak periods may extend this stage to as many as 5 business days. This preparation period is separate from transit.
Delivery to supported U.S. destinations
Standard transit generally takes 10–15 business days from dispatch. This is an estimate rather than a guaranteed arrival date. Destination, carrier operations, customs where applicable, weather, seasonal demand and other transportation circumstances can affect the delivery time.
Reviewing shipping costs
The available methods and applicable shipping charges are calculated and shown at checkout before payment. Review the shipping charge before submitting your order.
Where fulfillment takes place
Inventory availability, product location and delivery destination determine whether an order is fulfilled by our facilities or designated fulfillment partners. The shipment's physical origin can differ from our business registration address.
Following a dispatched parcel
Available tracking details are normally sent by email or supplied through the applicable tracking method after dispatch. Allow a reasonable period for shipment activity to appear in the carrier's tracking system.
If tracking stops or delivery takes longer
Email service@rewyuw.com with your order number when tracking has not changed for an extended period or the shipment seems unusually delayed. We will review the available information and, where appropriate, work with the carrier or fulfillment provider to identify a reasonable next step.
Missing parcels, including delivered scans
Contact customer care with your order number and available tracking details if the shipment appears lost. For a delivered scan with no parcel found, check the mailbox, delivery area, reception desk, household members, neighbors and carrier notices. If these checks do not locate it, contact us so we can review the circumstances.
Address corrections
Enter complete and accurate delivery information at checkout. If you notice an error after submitting the order, contact us promptly. A correction cannot be guaranteed after fulfillment or shipment begins.
Orders arriving in separate shipments
Product location or inventory availability can occasionally require multiple shipments for one order. Separate tracking information may be supplied for those parcels.