Return & Refund Policy
This guide sets out the return window, item conditions, request process, shipping responsibility, refund timing and cancellation rules.
Check the return window and condition
Eligible products can be returned within 30 calendar days after confirmed delivery. Standard returns generally require an unused item in its original condition, with the original parts and accessories, original packaging where reasonably possible, and valid proof of purchase or relevant order information.
Start with customer support
Before shipping anything back, email service@rewyuw.com. Supply your order number, the item you want to return, your reason and photographs or videos where relevant.
Wait for the return instructions
Our team reviews the request and, after approval, provides the appropriate return warehouse address and instructions. Do not automatically send a return to the business registration address.
Who covers return shipping
For eligible change-of-mind or other preference-based returns unrelated to a product or fulfillment problem, customers generally pay return shipping. If a product or fulfillment issue causes a damaged, defective, incorrect, incomplete or materially misdescribed item, we will arrange an appropriate replacement, refund or return solution without additional costs to you resulting from that error.
Receipt, inspection and refund
We may inspect the returned item to confirm that the relevant conditions have been met. Once an approved return has been received and inspected, eligible refunds go back to the original payment method. Our processing generally takes 5–10 business days; your bank or payment provider may need extra time to display the funds.
Problems with the received order
Contact support as soon as reasonably possible about a damaged, defective, incorrect, incomplete or materially misdescribed order. Send your order number and photographs or videos where appropriate. We will review the circumstances and offer a reasonable replacement, refund or return arrangement.
Requesting cancellation
Email us promptly if you wish to cancel. We make a reasonable effort to honor requests received before fulfillment starts. Cancellation is not guaranteed once fulfillment or shipment is under way. A successfully canceled order before fulfillment carries no cancellation fee.