FAQ
A practical guide to our hanging accessories, order timelines and after-purchase support.
Who runs this store, and what does it sell?
RewYuw™ is owned and operated by Sichuan Qiyun Zhixing Technology Co., Ltd.. Our business address is Room 1304, 13th Floor, Building 2, No. 200 Jirui 1st Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China. We focus on hanging accessories, including keychains, bag charms and decorative home hangings.
When will an order be prepared and delivered?
Normal processing takes 2–4 business days after payment confirmation, or up to 5 business days during holidays, promotional periods or unusually high order volume. Standard shipping to supported U.S. destinations generally takes 10–15 business days after dispatch.
What are the shipping cost and shipment origin?
Available methods and charges are calculated and displayed at checkout before payment. Our facilities or designated fulfillment partners handle orders according to inventory, product location and destination. Shipment origin can differ from the business registration address.
How can I follow a shipment or report a missing parcel?
Available tracking information is normally provided by email or the applicable tracking method after dispatch. Contact service@rewyuw.com with your order number if tracking has not updated for an extended period, the parcel appears lost, or a delivered parcel cannot be found after reasonable checks.
What is the return window, and how do I apply?
Eligible items may be returned within 30 calendar days after confirmed delivery. Contact service@rewyuw.com before returning an item, with your order number, the item, your reason and photographs or videos where relevant. After review and approval, we supply the correct warehouse address and instructions. Do not automatically use the business registration address.
Who pays return postage?
Customers generally pay postage for eligible preference-based returns. For a damaged, defective, incorrect, incomplete or materially misdescribed item caused by a product or fulfillment issue, we offer an appropriate solution without additional costs to you resulting from the error.
When and how is a refund issued?
After an approved returned item has been received and inspected, an eligible refund is issued to the original payment method. Processing generally takes 5–10 business days.
Can an order be canceled?
Contact customer support promptly before fulfillment begins. Once fulfillment or shipment starts, cancellation is not guaranteed. Successfully canceled orders before fulfillment carry no cancellation fee.
What should I do about a damaged or incorrect order?
Send customer care your order number and supporting photographs or videos where appropriate. After review, we will offer a reasonable replacement, refund or return solution according to the circumstances.
How can I reach customer care?
Email service@rewyuw.com or call +86 18724405999. Support hours are Monday–Friday, 9:00 AM–6:00 PM PST.